Can Birdcall resolve issues without escalating to a human?

Yes. Most enquiries and issues don't need a person. Birdcall AI agents handle routine questions like opening hours, pricing, directions, simple diagnostics, and guided fixes, so your team only deals with what genuinely requires them.

How many calls can Birdcall handle at once?

Birdcall can handle unlimited simultaneous calls. Peak times don't mean overwhelmed phone lines. Every call is answered instantly, no matter how many come in at once, eliminating hold times and busy signals.

Troubleshooting & FAQ's

Q: Does Birdcall provide consistent information?

Yes. Birdcall delivers the same reliable information every time, trained on exactly what you want customers to know and how you solve problems. No more inconsistent answers depending on who picks up.

Q: Can Birdcall handle multiple questions in one call?

Yes. Birdcall understands context, handles follow-ups naturally, and guides customers through multiple queries or troubleshooting steps in a single call.

Solve problems before they reach your team.

Test one of our AI Agents

AI voice agents that handle most common questions and guide customers through solutions step-by-step, delivered instantly, so your team stays focused on what matters.

Birdcall's AI agents answer naturally and diagnose issues intelligently - without scripts, hold times, or frustration.

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Natural Conversation, Not Robotic Menus

Customers don't want to press 1 for this or 2 for that. Birdcall listens, understands, and responds in real conversation, answering questions and walking through solutions the way a human would.

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Resolve Without Escalating

Most enquiries and issues don't need a person. Opening hours, pricing, directions, simple diagnostics, guided fixes. Your AI agents handle the routine so your team only deals with what genuinely requires them.

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Consistent, Accurate Information

No more inconsistent answers depending on who picks up. Birdcall delivers the same reliable information every time, trained on exactly what you want customers to know and how you solve problems.

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Handle Follow-Up Questions & Multi-Step Solutions

Real conversations don't stop at one question. Birdcall understands context, handles follow-ups naturally, and guides customers through multiple queries or troubleshooting steps in a single call.

One Platform. Every Question Answered. Every Issue Diagnosed.

Birdcall integrates with your existing systems, giving you a single intelligent hub to manage how enquiries and support calls are handled, whether you're running one location or one hundred.

Talk to us about you needs

Teach your AI agent exactly what to say and how to solve problems. From product details and policies to diagnostics and guided fixes, Birdcall learns your business and delivers accurate answers and resolutions in your brand's voice.

Peak times don't mean overwhelmed phone lines. Answer every call instantly, no matter how many come in at once, eliminating hold times and busy signals. Support queues don't need to exist.

Not every question has a simple answer, and complex problems need specialists. Birdcall recognises when a caller needs human help and routes them to the right person with a complete summary of the conversation and what's been tried.

See exactly what your customers are asking and what issues they're facing. Connect to your ticketing system, CRM, or service management platform - work orders and support tickets are created automatically.

Fully Trainable Knowledge Base & Troubleshooting Flows
Handle Unlimited Simultaneous Calls
Seamless Escalation With Full Context
Actionable Insights & System Integration

Use Cases

Birdcall is made for any business dealing with calls at volume.

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Property Management

Leaky taps, heating issues, lockouts, general enquiries. Agents guide tenants through simple fixes, answer common questions, log maintenance requests, and escalate emergencies to on-call staff. Keep residents happy without overwhelming your team.

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Utilities & Telecommunications

Outage reports, connection issues, billing queries, service information. Resolve common problems through guided troubleshooting and automatically log service tickets when a technician is needed.

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Logistics & Delivery

Where's my order? When will it arrive? Can I change the address? Give customers instant answers about their deliveries without tying up your support team.

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Consumer Electronics & Appliances

Walk customers through setup, diagnose faults, guide warranty claims, and answer product questions. Birdcall handles the repetitive support calls so your specialists can focus on complex repairs.

Use Case

See how one logistics company dropped their BPO

Read our use case