Using AI Voice Agents for additional revenue, cost reductions and a 687% ROI.

Who they are

An independent pizzeria offering great food with loyal customers and a kitchen that takes pride in every pie that goes out the door.

They needed some help to avoid The Friday Night Chaos, with staff constantly pulled from making pizzas to answer phones while simultaneously serving their in-house clients. They had to find a way to provide consistent service to every customer, in-store, on the phone and online.

$6.87

for every $1 invested

$151k

total value delivered

1.5

FTE labour costs saved

75%

of total calls handled without human intervention

The Problem

Traditional solutions all had fatal flaws.

They couldn’t just turn to online ordering.

The risk in alienating the customer base that prefers phone ordering was not an option.

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They were losing revenue.

With staff missing calls and customers meeting engaged tones or long hold times - they were missing out to competitors that could answer the phone.

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They have a limited budget.

They just couldn’t justify the cost to recruit, train and keep more staff.

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Food quality was being sacrificed.

Stressed staff, with more than they can handle. Inevitably leading to errors and frustrated customers.

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What We Built Together

In just 30 days, our pilot plan was in place.

total calls effortlessly handled.

10k+

Setup of AI driven call management with integrated upselling.
With custom built AI Agents that are available 24/7 to deal with simultaneous calls, intelligent call routing and upselling designed around inventory management.
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ROI and beyond.

Achieving a hugely positive ROI as well as transforming their operations and culture as a result.

10k+ total calls handled.
$108k value of orders handled.
reduced number of complaints and less stressed staff.
$8,700 additional revenue captured.
249 orders occurred during concurrent call activity.
$33k saved in labour costs.

Birdcall team having a meeting for implementation

The Takeaway

For every $1 spent, they gained $6.87 in direct value.

With the equivalent of 1.5 full time roles eliminated, providing huge cost savings.

Staff redirected to high value areas, like food prep and customer services.
Increase in revenue, with no additional time or effort.
A total of $151k value delivered within 12 months.
A 687% ROI delivered within 12 months.

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"The question isn't whether AI voice agents work. The data proves they do. The question is: how much are you leaving on the table without one?"

This isn't just about answering phones. It's about giving a small business room to breathe.