Call Routing

Every call to the right place, every time.

Customer dealing directly with concierge

AI voice agents that intelligently handle, qualify, and route calls, so customers get answers faster and your team only handles what matters.

Long hold times and endless transfers lose customers. Birdcall's AI agents work to understand caller intent straight off the bat.

Intelligent Call Qualification

Not every call needs a human. Birdcall identifies what the caller needs and either resolves it directly or routes to the right team member with full context.

No More Phone Tag

When calls need to be transferred, they arrive with complete information. Your team picks up ready to help, not asking customers to repeat themselves.

Handle High Volumes Effortlessly

Peak periods don't mean missed calls or frustrated customers on hold. Manage simultaneous calls without bottlenecks or busy signals.

Escalation When It Matters

Urgent or complex enquiries are recognised and escalated immediately. Birdcall knows the difference between a routine question and a call that needs your attention now.

One Platform. Complete Control Over Every Call.

Birdcall integrates with your existing phone systems and CRM, giving you a single intelligent hub to manage how calls are handled, routed, and resolved - whether you're running one location or one hundred.

Talk to us about you needs

When a call needs human attention, Birdcall passes it along with full context. Caller details, intent, and conversation summary - so your team is ready to help immediately.

Define your own routing rules based on departments, expertise, availability, or location. Your AI agent learns who handles what and directs calls accordingly.

Track call volumes by type, monitor routing accuracy, identify common enquiries, and spot patterns. Use real data to refine your call handling and resource allocation.

Running multiple sites or departments? Control routing rules across every location from one central hub. Tailor call flows for each venue while maintaining a consistent customer experience.

Context-Aware Transfers
Fully Trainable Routing Logic
Actionable Call Insights
Multi-Location Management

Use Cases

Birdcall is made for any business dealing with calls at volume.

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Property Management

Route tenant calls to the right team, maintenance requests to facilities, lease queries to admin, emergencies to on-call staff. Keep residents happy without overwhelming your front desk.

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Professional Services

Law firms, accountants, consultancies. Connect callers with the right advisor or department without receptionist bottlenecks. Capture new client enquiries even when your team is in meetings.

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Healthcare & Dental Practices

Direct patients to the appropriate department for appointments, prescriptions, results, or urgent care. Reduce wait times and ensure critical calls are escalated immediately.

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Multi-Site Retail & Franchises

Handle calls across locations with consistent service. Route store enquiries locally, escalate regional issues to head office, and capture every sales opportunity.

Use Case

See how one logistics company dropped their BPO

Read our use case